Job Seeker
New HK Jobhunt
You may go through our Product Tour to get familiar with the HK Jobhunt online system.
In the new version of the HK Jobhunt Job Seeker system, various new features are provided to improve job seekers’ experience in job searching and application processes with better usability and greater flexibility.
Streamlined Login Experience
Login using e-mail address instead of username
One of the greatest differences that all job seekers will first experience is the way job seekers log into the system. In the new site, job seekers will no longer login with their username. Instead, they use their registered e-mail addresses to login. One of the greatest advantages of using registered e-mail address for login is that job seekers no longer need to memorize their old-fashioned usernames, especially when most users could not register their first-choice usernames in the first place. Using e-mail address for login also helps reminding job seekers to keep their e-mail address up to date for primary contact purposes.
Login once, use globally
In the previous versions, job seekers interested in international postings have to register and login job seeker accounts at each region. In the new site, job seekers only have to login once, and they will be able to manage their resumes, cover letters, search jobs, apply for jobs, handle resume requests and manage their account settings in all regions.
Enhanced Resume and Cover Letter Management
Create multiple resumes and cover letters
In previous versions, each job seeker account can only create one online resume using the Resume Builder, upload one resume attachment, and create one cover letter in his/her account. Now each job seeker can create up to 10 resumes and 10 cover letters in all regions. These resumes and cover letters can either be prepared online, or be uploaded from local files. This provides a greater flexibility for job seekers to apply for positions of different job natures using their tailor-made resumes and cover letters.
Import contents from existing resumes
Whilst creating a new resume, the system allows you to import the contents of another existing resume. This provides a speedy way for job seekers to create a new resume based on an existing resume and then make further changes.
Resume and Cover Letter Management
In order to manage multiple resumes and cover letters, job seeker will have to give them unique names. Besides creating and editing, resumes and cover letters can also be renamed, or copied as new resume / cover letter (provided that the number of resumes / cover letters has not reached the maximum limit).
Resume Extraction Service
A resume created by uploading a local file can be extracted as plain-text so that employers can search for you more easily, provided that the resume’s exposure level is set to be searchable.
Download online resumes and cover letters as PDF files
Upon online creation of resumes and cover letters, job seekers can download the PDF copies of their online resumes and cover letters for their own references.
Improved Job Searching Features
Define more precise criteria and get more precise search results
Job seekers can specify keywords for searching by matching all of the words, exact phrase or at least one of the words. Job seekers who prefer specific company benefits may also search for jobs by benefits.
View job postings with Preview Mode
Job seekers can view job ads by using the Preview Mode in the Job Search Results page. This saves job seeker a lot of time because they don’t have to open the job ads one by one in order to view the job details.
Multiple Job Alerts
Compared to previous versions in which only one job alert can be subscribed, job seekers who are eager to look for jobs may subscribe to more than one job alert with different job search criteria. Up to 10 job alerts across all regions are supported.
Subscribe to RSS feeds based on job search results
Besides job alert e-mails, job seekers who are familiar with RSS feed subscription may search for jobs based on their own criteria and subscribe to the job search results using their favorite RSS aggregators.
State-of-the-art Job Application Process
Batch Job View and Batch Job Application
You may select multiple job ads on the job search results page to view and/or apply for them in one go. This saves you time to open the job ads and read / apply for them one by one.
Apply for jobs on mobile devices (country-specific)
With the increasing popularity of web applications on mobile devices, the HK Jobhunt Mobile Site & iPhone App supports simple yet effective job search and job application functions that job seekers can always search and apply for their favorite jobs on the go.
Registration
By registering a HK Jobhunt Job Seeker account, you can enjoy the following member-only benefits:
- Create resumes and cover letters
- Specify employer-searchable resumes
- Subscribe to Job Alert e-mails
- Apply for Jobs
- Receive resume requests from employers
- Save job posting links for future reference
- Receive notification e-mails of promotional events from HK Jobhunt and its business partners
If your account was registered on or before 1 January 2010, you should use your old username to login the system.
Make sure you have entered your e-mail address and password correctly. Since both your e-mail address and password are case-sensitive, make sure you have not pressed the Caps Lock button when you enter your login information.
If you have forgotten your password, please use the Forgot Password feature so that we can send you a link via e-mail for you to reset your account password.
Job Search
You can search for jobs by typing some keywords in the search box on the top panel and click the Search button:
Alternatively, if you would like to conduct a more specific search with more search criteria, you may click the Find Jobs tab on the top panel:
If your account was registered on or before 1 January 2010, you should use your old username to login the system.
Make sure you have entered your e-mail address and password correctly. Since both your e-mail address and password are case-sensitive, make sure you have not pressed the Caps Lock button when you enter your login information.
If you have forgotten your password, please use the Forgot Password feature so that we can send you a link via e-mail for you to reset your account password.
Job Application
You do not need to be a HK Jobhunt member to apply for jobs. In any job ad, click the Non-Member Application button to submit your resume and cover letter attachments and manually type an e-mail to the employer.
Although you can apply for jobs without being a HK Jobhunt member, you are encouraged to register a HK Jobhunt Job Seeker account so that you can enjoy the following member-only benefits:
- Create resumes and cover letters online for easy selection during job applications
- Specify employer-searchable resumes
- Subscribe for Job Alert e-mails
- Receive resume requests from employers
- Save job posting links for future reference
- Receive notification e-mails of promotional events from HK Jobhunt and its business partners
You can read the details of a job ad by clicking the job position link in the job search results, job alert e-mails, recommended jobs, saved jobs, etc. If you would like to apply for the job, click the Quick Apply or Non-Member Application button in the job ad:
- Quick Apply – If you have a HK Jobhunt job seeker account, you can make use of the resumes and cover letters created earlier for your job application.
- Non-Member Application – If you have not yet registered a HK Jobhunt job seeker account, you can still apply for jobs using the old fashioned way by sending employers e-mails with resume and cover letter attachments.
For details of the job application process, please refer to chapter 10 of the User Manual.
To view the jobs that you had previously applied for using Quick Apply, login to HK Jobhunt and you will be able to view your application history in the Application History section.
HK Jobhunt does not keep track of your application status. You may be contacted by the employer directly if the employer is interested in your application.
Quick Apply – If you have a HK Jobhunt account, you can make use of the resumes and cover letters created earlier for your job application.
Non-Member Application – If you have not yet registered a HK Jobhunt job seeker account, you can still apply for jobs using the old fashioned way by sending employers e-mails with resume and cover letter attachments.
Post Resume
To create a new resume, click the Post Resume link on the top panel. You can either:
Click the Create Online Resume button to create a resume online by filling in an online resume form.
Or
Click the Upload My Resume button to upload an existing resume attachment from your local drive.
You can create up to 10 resumes. These resumes can be online resume or resume attachments, and they could be created in any regions.
Resume Request & Resume Exposure Level
Once you have specified the exposure level of a resume to be searchable (i.e. either Searchable but hide my identity or Public) and has created a career profile, employers who perform candidate search regularly may have chances to reach your resume. In such case, employers who feel interested may send you resume requests so that they can view your full resume.
Resume requests are in fact e-mail notifications containing a link to the Resume Request response page sent to your e-mail address registered at HK Jobhunt. From the response page, you can approve the request, reject the request, or even block future requests with specific job position or company name keywords.
You can check the resume requests from employers in the last 3 months in the Resume Request section of HK Jobhunt.
The Resume Exposure Level defines whether a resume is totally searchable (Public), partially searchable (Searchable but hide my identity) or not searchable (Private) by employers:
- Public (country-specific) – this type of resume will have its contents totally searchable by employers, including all the personal information and working history of the job seeker.
- Searchable but hide my identity – this type of resume will have its contents partially searchable by employers. Employers will not be able to view the personal information and the last employment record of the job seeker.
- Private – this type of resume is not searchable by employers.
NOTE: Some regions will not have the “Public” option in order to comply with their privacy legislations. For each job seeker account, only one resume can be set as “Public” or “Searchable but hide my identity” for any one region.
Job Alert
To create a job alert, click the Job Alert tab on the top panel
Specify the job search criteria and frequency on this page. Job Alert frequency defines the regularity of job alert e-mails to be sent to you. It can be sent daily or weekly. For weekly job alert e-mails, they are sent out on the same weekday as your job alert subscription day every week. For example, if you subscribe to the weekly job alert e-mail on Monday, you will receive job alert e-mails every Monday.
Click the Subscribe button to confirm your subscription.
It may be due to one of the following reasons:
- The system cannot find any jobs for the job alert criteria you defined. Try to check if you have spelt any keywords incorrectly, or re-specify your job alert criteria by eliminating some of conditions. You may click the Show me jobs matching this profile now link in the Job Alert creation confirmation page to check how many jobs are returned based on your job alert criteria.
- Job alert e-mails include only newly posted jobs matching your job alert criteria since the last job alert e-mail. If you are subscribing to a daily job alert and you receive job alert e-mails only every few days, there may be a great chance that no new jobs were posted in the past few days that match the job alert criteria you specified. If this is an issue to you, you may consider revising the job alert criteria to include more jobs.
- Sometimes e-mail service providers would misclassify e-mails from HK Jobhunt as spam e-mails. Please see if the job alert e-mail falls into your Spam / Junk mail folder.
- If you would like to change your registered e-mail address, login the system with your existing e-mail address and password, click the HK Jobhunt tab and click the Account Settings link. Change your e-mail address in the E-mail Address field, and then click the Save Changes button.
Privacy & Security
If you find any e-mails from HK Jobhunt being misclassified as spam e-mails by your e-mail application or e-mail service provider, you should configure your e-mail settings so that HK Jobhunt e-mails can be delivered to your Inbox. Below are the instructions to add HK Jobhunt mail servers to the trusted list of some of the most common e-mail applications and e-mail service providers.
Microsoft Outlook 2003 / 2007:
- Click the Tools menu, and select the Options item.
- In the Preferences tab, click the Junk E-mail button
- Click the Safe Senders tab, then click the Add button
- Enter in the pop up window and click the OK button.
- Click the Add button again.
- Enter in the pop up window and click the OK button.
- Click the Add button again.
- Enter in the pop up window and click the OK button.
- Click the Add button again.
- Enter in the pop up window and click the OK button.
- Click the Add button again.
- Enter in the pop up window and click the OK button.
- Click the Add button again.
- Enter in the pop up window and click the OK button.
- Click the Add button again.
- Enter in the pop up window and click the OK button.
- Click the Add button again.
- Enter in the pop up window and click the OK button.
- Click OK button again to confirm the changes.
Microsoft Windows Live Hotmail:
- Login your Hotmail account.
- Click Options menu on the top right corner and select More Options.
- Click the Safe and block senders link under the Junk E-mail section.
- Click the Safe Senders link.
- Enter in the Sender or domain to mark as safe field, and click the Add to list button.
- Enter in the Sender or domain to mark as safe field, and click the Add to list button.
- Enter in the Sender or domain to mark as safe field, and click the Add to list button.
- Enter in the Sender or domain to mark as safe field, and click the Add to list button.
- Enter in the Sender or domain to mark as safe field, and click the Add to list button.
- Enter in the Sender or domain to mark as safe field, and click the Add to list button.
- Enter in the Sender or domain to mark as safe field, and click the Add to list button.
- Enter in the Sender or domain to mark as safe field, and click the Add to list button.
Yahoo Mail:
- Login your Yahoo Mail account.
- Click the Options menu in the top right corner, and select Mail Options
- Click the Create or edit filters link.
- Click the Add button.
- Enter in the Filter Name field.
- Select “contains” in the From header drop down menu, then enter in the text box.
- Select “Inbox” in the Move the message to drop down menu.
GMail:
- Login your GMail account
- Click the Settings link on the top right corner and then click the Filters link.
- Click the Create a new filter link.
- Enter in the words text field.
- Click the Next Step button.
- Check the Never send it to Spam box and then click the Create Filter button.
Just like any other online service providers, HK Jobhunt recommends job seekers to change their login password regularly for better security measures. To change your password, click the Change Password link in the HK Jobhunt > Account Settings page, and then specify your current password and your new password twice.
Click the Change Password link in the HK Jobhunt > Account Settings page
Specify your current password and your new password twice in the overlayer:
As referenced in the data privacy policy, HK Jobhunt may from time to time share information with its affiliates.
Technical Issue
HK Jobhunt supports the following browsers:
- Microsoft Internet Explorer 8.0 or newer
- Mozilla Firefox 3.5 or newer
HK Jobhunt also provides a mobile version that supports most smartphones with basic Internet browsing capabilities. Simply enter in the web browser of your mobile phone to start searching and applying for jobs.
Employer
Getting Started
Email verification is the first step to making your HK Jobhunt account access more secure. The benefits of email verification include:
- The ability to securely authorize email and password changes
- Easy and secure recovery of forgotten passwords
After completing the online registration form, a confirmation request will be sent to your registered email address. Below is an example of the email verification that you will receive. Just click the “Confirm email” button to verify your email address.
Yes, you can continue to create, buy packages and post Job Ads when your newly registered HK Jobhunt account is under verification.
Note: You will only be able to view the candidates applied to your Job Ad once your HK Jobhunt account is verified.
Kindly refer to the list below for documents and contact information required for your account verification. Upon your account registration, we will contact you within 2 working days to collect the documents.
Required documents (whichever applicable):
- Business Registration Certificate
- Tax exemption letter issued by Inland Revenue Dept
- Certificate of a society issued by the Hong Kong Police
- Certificate of a school issued by the Education Bureau
- Building Management Ordinance for the Incorporation of Owners
- Overseas business registration proof
Required contact information:
- Name
- Telephone number
- Position title
- Email address
Upon submission of all your valid documents and contact information, it will take no more than 2 working days for your account to be verified and we will notify you via email.
Job Ad Posting
You can upload up to 10 company logos and 10 banners in your account. To upload more than 1 company logo or 1 banner, kindly email us at. We will get back to you within 1 working day.
Once the logo or banner is uploaded, you will be able to see it in your Job Ad Preview page.
Yes. You can edit or change your Job Ad position title within 5 days from the original posting date.
E.g. A Job Ad posted on 1st Feb, the position title can still be changed on 2nd, 3nd, 4th and 5th Feb. It can’t be changed from 6th Feb onwards.
Yes. You can edit or change the job function set for your Job Ad within 5 days from the original posting date.
E.g. A Job Ad posted on 1st Feb, the job function can still be changed on 2nd, 3nd, 4th and 5th Feb. It can’t be changed from 6th Feb onwards.
Manage your candidates
You can tag these candidate applications with your preferred label, e.g. KIV (Keep In View), so you can search for them easily in Recruitment Centre later. See steps below on how you can add and tag the label.
Step 1: From Recruitment Centre dashboard, click Candidates at the top menu bar to access candidate listing page.
Step 2: Choose the candidate you’ve viewed and wish to keep for future reference, for example Candidate #1 from Company A.
Step 3: Tick the box next to the candidate name, then click Add label.
Step 4: Click “KIV (KEEP IN VIEW)” from the label options. You can create and add a new label here if you don’t have one.
Step 5: Candidate #1 is now successfully labelled as “KIV (KEEP IN VIEW)”.
Step 6: In the future, you can just use the label filter to search for candidate(s) that you’ve labelled as KIV.
| Action | What candidates will see for their application status | Email notification to candidates |
|---|---|---|
| RECEIVED | Received | Candidates will receive email notification that their application was successfully submitted. |
| VIEWED | Viewed | Candidates will receive email notification that employer has viewed their application. |
| SHORTLIST | Shortlisted | Candidates will receive email notification that they have been shortlisted. However, the employer will only contact them if all their requirements are met. |
| NOT SUITABLE | Not Suitable | Candidates will receive email notification that their application was not suitable. |
Talent Search
You can choose either to buy the complete candidate profile or invite the candidate to apply by sending your Job Ad.
You can only invite the candidate to apply by sending your Job Ad.
Purchase & Billing
To make payment using a credit card, follow the steps below:
- Select Pay by credit card
- Fill in your credit card information such as card number, name on card, expiration date, and card verification code (CVC).
- Once done, Click on Pay now
Yes. Payment can be made by HSBC / Hang Seng Internet Banking (Hong Kong)
- Category (類別) : Others (其他)
- Merchant (商户) : HK Jobhunt
- Bill Type (賬單類別) : 01 Job Ad Posting (01招聘廣告)
- Bill Payee Account No. (with Merchant) (賬單戶口號碼) : 13-Digit Payment reference
Note: Once the transaction is successful, please email the receipt.
Yes. There are total 6 payment method that you can choose and they are:
- Internet banking
- Mobile banking
- Bank transfer
- Cash payment at 7-Eleven
- ATM
- Cheque
To edit your billing details, you may follow the following step-by-step guides here.
In the event this happens, please contact our Customer Service Team and provide your company name for further verification.
No. The package will be activated once the transaction is successful.
We recommend that you buy the package when you are hiring.
Account Settings
As part of our continuous effort to improve the HK Jobhunt platform, we are asking all our users to verify their email addresses.
Email verification is the first step to making your HK Jobhunt account more secure. The benefits of email verification include:
- The ability to securely authorize email and password changes
- Easy and secure recovery of forgotten passwords
To verify your email address, simply click the “Confirm email” button and follow the instructions in the email. Should you need additional assistance, please contact our Customer Care team.
As part of our continuous effort to improve the HK Jobhunt platform, we are asking all our users to verify their email addresses.
Please check your inbox for a verification email. If you do not see the email in your inbox, please check the email in your promotions and junk folders.
You can also choose to:
- Resend a new verification email
- Update and change your email login
If you are still unable to perform the email confirmation, please contact our Customer Care team.
Step 1: Visit
Step 2: Enter your HK Jobhunt Recruitment Centre email address or username. Kindly make sure it is the one you used to sign up for HK Jobhunt account and click OK. We will send you an email with a link to reset your password.
Step 3: Check your email inbox for a new email from HK Jobhunt. If you do not find the email in your inbox, please check your junk or spam mail folder.
Step 4: In the password reset email, click the password reset link.
Step 5: Enter your new password, then click Update.
Step 6: Once your password is successfully reset, you will be redirected to your Recruitment Centre dashboard immediately.
If you do not find the email in your inbox, please check your junk or spam email folder.
Still not there? It means there’s likely a mistake in your email address or username provided. It could be a typo or the wrong email address or username. Double check that it is the same email you used to sign up for your HK Jobhunt account.
Please visit to submit another request for password reset. Due to security reasons, kindly be informed that the password reset link is only valid for 24 hours upon your request to reset your user password.
Please contact our Customer Support Team to reset your user password and username/email.
Kindly email us at with the new company contact information/details you wish to update along with supporting documents as shown below. We will revert to you in 1 working day.
Company contact information (whichever applicable):
- New contact person name:
- New telephone number:
- New company address:
- New registered email address (to receive important HK Jobhunt notice and reminder):
- New company website (web address that display in your Job Ad):
- New company industry (company job nature that display in your Job Ad):
Required supporting documents:
- Business registration
- Removal notice
- Any other proof for the changes
Kindly email us with your updated Business Registration (BR) copy with Certificate of Change of Name (CR). We will revert to you within 1 working day.
Step 1: Log in to your HK Jobhunt Recruitment Centre.
Step 2: From your Recruitment Centre dashboard, click on Account Settings, then click on Profile.
Step 3: You can choose to receive the latest promotional emails and newsletters from HK Jobhunt by selecting Yes. If you’d like to stop receiving such emails, select No.
Note: The above only applies to promotional emails and newsletters. You will still receive mandatory automated emails related to invoicing, package activation, expiry reminders, etc.
Step 4: Click on Save changes.
We recommend opting-in to both promotional emails and newsletters as this will give access to:
- Current promotions or exclusive offer
- Latest employment insights
- New product launches and research reports
Technical Issues
Follow steps below to clear your cache/cookies/browsing history from your browser.
In Google Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
In Mozilla Firefox,
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
In Internet Explorer,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history
In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac
If this is not applicable, request your company technical team to check the security software updates and computer setting restrictions.
Follow steps below to disable all ad-blocker plugins, add-ons, or extensions within your browser.
Google Chrome:
- Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
- Select “More tools”.
- Select “Extensions” to open the list of Extensions.
- Disable any extension that have block features. Examples are listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Mozilla Firefox:
- Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
- Select “Add-ons”.
- Select “Extensions” to open the list of Extensions.
- Disable any extension that have block features. Examples are listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Internet Explorer:
- Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
- Select “Manage add-ons”.
- Under “Show”, select “All add-ons”.
- Disable any extension that have block features. Examples are listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
If this is not applicable, request your company technical team to check the security software updates and computer setting restrictions.
Account & Billing
This problem may be a result of your account is a sub-account, which means that you do not have the rights to do online purchasing.
If your account is the main account, and the ‘Purchase’ and ’Billing’ tab is missing, kindly proceed to contact our Customer Support team to configurate your account.
Step 1: Please try clearing the cache/cookies/browsing history.
Follow the steps to clear cache/cookies/browsing history.
In Google Chrome,
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
In Mozilla Firefox,
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
In Internet Explorer,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history
In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac
Step 2: Reopen a new tab or window to access your Recruitment Centre and check if the information appear.
Step 3: If this is not applicable, request your company technical team to check the security software updates and computer setting restrictions.
If the problem persists, kindly contact out Customer Care Team for further assistance.
Account & Billing
Step 1: Please try saving or posting your Job Ad using a different browser.
Step 2: Clear your cache/cookies/browsing history.
Follow the steps to clear cache/cookies/browsing history.
In Google Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
In Mozilla Firefox,
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
In Internet Explorer,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history
In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac
Step 3: Make sure to disable all ad-blocker plugins, add-ons, or extensions within your browser. In order to disable, follow the steps below:
Google Chrome:
- Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
- Select “More tools”.
- Select “Extensions” to open the list of Extensions.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Mozilla Firefox:
- Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
- Select “Add-ons”.
- Select “Extensions” to open the list of Extensions.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Internet Explorer:
- Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
- Select “Manage add-ons”.
- Under “Show”, select “All add-ons”.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Step 4: Reopen a new tab or window to save or post the Job Ad(s).
Step 5: If the above are unable to resolve this issue, you may have to request for your company’s technical team to check the security software updates and computer setting restrictions.
If the problem persists, kindly contact out Customer Care Team for further assistance.
This problem may be caused by low resolution on your device. You will need to zoom out or increase your screen’s resolution by pressing Ctrl and the minus (-) key from keyboard. Repeat this until the “Confirm” button becomes visible.
If the problem persists, kindly contact out Customer Care Team for further assistance
If you’re unable to move to the next page, kindly check the following:
- Did the Sensitive/Discrimination message pop-up (if you have received this pop-up, you may refer to our guide here on how to resolve this issue)
- If there is missing mandatory field (if there is missing mandatory field, it will be highlighted in red asterisk)
If the problem persists, kindly contact out Customer Care Team for further assistance.
If your coin is available but you’re unable to post ad, kindly check the following:
- If there is any error message highlighted
- If there is missing mandatory field (if there is missing mandatory field, it will be highlighted in Red asterisk)
- If the phone number has unrecognized characters (if yes, remove “+” sign)
- If the credit is not expired
If the problem persists, kindly contact out Customer Care Team for further assistance.
Candidate Management
Step 1: Please try viewing the application using a different browser.
Step 2: Clear your cache/cookies/browsing history.
Follow the steps to clear cache/cookies/browsing history.
In Google Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
In Mozilla Firefox, https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
In Internet Explorer, https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history
In Safari, https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac
Step 3: Make sure to disable all ad-blocker plugins, add-ons, or extensions within your browser. In order to disable, follow the steps below:
Google Chrome:
- Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
- Select “More tools”.
- Select “Extensions” to open the list of Extensions.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Mozilla Firefox:
- Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
- Select “Add-ons”.
- Select “Extensions” to open the list of Extensions.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Internet Explorer:
- Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
- Select “Manage add-ons”.
- Under “Show”, select “All add-ons”.
- Disable extensions that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Step 4: Reopen a new tab or window to view the applications folder.
Step 5: If the above are unable to resolve this issue, you may have to request for your company’s technical team to check the security software updates and computer setting restrictions.
If the problem persists, kindly contact out Customer Care Team for further assistance.
This problem may be a result of expired authentication credentials upon clicking on ‘Retrieve Resume’. This usually happens after being idle for some times and after logging in.
Kindly re-login to your Recruitment Centre to retrieve resume.
Note: Remember to write down the Search criteria before clicking ‘Retrieve Resume’ so that your effort in searching for candidates are not wasted/gone after being logged out.
If the problem persists, kindly contact out Customer Care Team for further assistance.
Step 1: Please try login to your Recruitment Centre using a different browser to load the applications list.
Step 2: Clear the cache/cookies/browsing history.
Follow the steps to clear cache/cookies/browsing history.
In Google Chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
In Mozilla Firefox,
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
In Internet Explorer,
https://support.microsoft.com/en-hk/help/17438/windows-internet-explorer-view-delete-browsing-history
In Safari,
https://support.apple.com/en-hk/guide/safari/sfri47acf5d6/mac
Step 3: Make sure to disable all ad-blocker plugins, add-ons, or extensions within your browser. In order to disable, follow the steps below:
Google Chrome:
- Click the menu icon [Customize and control Google Chrome] on the Google Chrome toolbar.
- Select “More tools”.
- Select “Extensions” to open the list of Extensions.
- Disable any extension that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Mozilla Firefox:
- Click the menu icon [Open menu] on the Mozilla Firefox toolbar.
- Select “Add-ons”.
- Select “Extensions” to open the list of Extensions.
- Disable any extension that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Internet Explorer:
- Click the menu icon [Tools (Alt+X)] on the Internet Explorer toolbar.
- Select “Manage add-ons”.
- Under “Show”, select “All add-ons”.
- Disable any extension that have block features. Examples as listed below.
- Adblock Plus – free adblocker
- AdBlock
- uBlock Origin
Step 4: Reopen a new tab or window to save or post the Job Ads.
Step 5: If this is not applicable, request your company technical team to check the security software updates and computer setting restrictions.
If the problem persists, kindly contact out Customer Care Team for further assistance.
This problem may be caused by the application is blocked on your computer or laptop.
Kindly reach out to your company technical team to check the security software updates and computer setting restrictions.
If the problem persists, kindly contact out Customer Care Team for further assistance.